Effective Date: 06/22/2025

 
At Luvra Medical LLC, your privacy isn’t optional; it’s essential. We are committed to protecting your personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state and federal privacy laws.

What Information We Collect

When you use our services, we may collect:

• Personal identifiers (e.g., name, contact information, date of birth)

• Health and medical history

• Payment and billing information

• Information submitted through forms or messages

• Device and browser data for website functionality and security

 

How We Use Your Information

We use your information to:

• Evaluate and provide medical care.

• Communicate with you about your care.

• Process payments and manage your account

• Monitor and improve website performance.

• Ensure compliance with applicable laws.
  
  

We do not sell your personal or health data.

Luvra Medical LLC does not share, sell, or transfer any personal, health, or mobile data to third parties for advertising or marketing under any circumstances, even with user consent.

We do not transfer personal information to external organizations for any purpose outside of providing our telehealth services. We maintain strict safeguards to prevent unauthorized access, use, or disclosure of user data.

Luvra Medical uses administrative, technical, and physical security measures to protect all personal and medical information, including encryption, restricted access, and secure data storage.

 

SMS communications

If you provide your mobile phone number, Luvra Medical LLC may send you SMS text messages for account alerts, prescription status updates, refill reminders, and other service-related communications. Message frequency varies. Message and data rates may apply.

We do not share, sell, or transfer your mobile number or personal information to third parties for marketing or advertising purposes under any circumstances.

You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@luvra.com or (310) 935-0833.

Cookies and Analytics
Our website may use cookies or tracking tools to enhance performance and improve the user experience. These tools may collect anonymized data, such as browser type, device type, IP address, and pages visited.

You can disable cookies through your browser settings, although some site features may not function properly as a result.

How We Protect Your Information
We use secure, HIPAA-compliant technology to store and manage your health information. Access is restricted to credentialed staff involved in your care. We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of sensitive information.

Your Rights
You have the right to:

Request access to your medical records

Request corrections to your information

Withdraw consent for specific uses of your data (where applicable)

File a complaint if you believe your privacy rights have been violated

To exercise your rights, please contact us using the details below.

Minors
Our services are intended for individuals aged 18 and older. We do not knowingly collect information from individuals under the age of 18. If we become aware that we’ve collected personal information from someone under 18, we will take appropriate steps to delete it.

California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request details about the data we collect or to request its deletion. Please contact us to exercise your rights.

Data Retention
We retain your health records and personal information in accordance with federal and state laws. Records may be retained for up to 7 years or as required by law.

Notice of Privacy Practices (HIPAA)
This Privacy Policy serves as part of our Notice of Privacy Practices under HIPAA. By using our services, you acknowledge receipt of this notice and consent to the collection and use of your health information as described.

You may request a copy of our full HIPAA Notice of Privacy Practices by contacting us directly.

Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated terms and conditions of our policy.

Contact Us: If you have any questions or concerns about this Privacy Policy or your information, please contact us at admin@luvramedical.com or 310-935-0833.

 

The address below is for administrative and mailing purposes only — we do not provide in-person services at this location.

Luvra Medical LLC

11150 W. Olympic Blvd, Suite 1050

Los Angeles, California 90064