At Luvra Medical LLC, we provide one-time services for both new consultations and refill requests. These are not subscriptions, and there are no recurring charges. Each intake form you submit is treated as a separate, on-demand medical request. 

.

Refunds may be granted under the following circumstances:

• We are unable to provide treatment after reviewing your intake information, or
• You change your mind and cancel your request before a provider has reviewed your case or issued a prescription.

However, once a clinical service is rendered, such as issuing a prescription or providing medical guidance, we are unable to issue refunds. This applies even if:

• The pharmacy has not filled the prescription yet
• The patient decides not to use the medication
• The outcome of treatment does not meet personal expectations
  
  

We do not guarantee results and do not offer refunds for treatment failure, side effects, labs, or out-of-pocket medication costs. 

Please submit the form only when you are ready to proceed with the medical review. If you are unsure or have questions, we recommend contacting us before initiating a request. Each refill request is treated as a one-time purchase. You will need to complete a new intake form each time you want to request a refill.

If you believe you were charged more than once in error or encountered a technical issue, please email us within 7 days of purchase. Feel free to reach out to our support team at support@Luvramedical.com — we’re happy to help.